A Personal Message from Nick, Co-Founder of Outsmarted
First, I want to sincerely apologize for the downtime some players experienced on Christmas Day. Despite our thorough preparations, including ensuring our servers had ample capacity, an unforeseen technical issue occurred. We’re conducting a full investigation to prevent this from happening again in the future. For now, we’re confident that the repair we implemented has resolved the issue. In fact, yesterday marked our busiest day since launch, and everything ran smoothly.
At Outsmarted, we’ve poured our hearts into creating a game designed to bring people together. We’re not a nameless, faceless corporation; our company is built on a family-run ethos, founded by friends and family with a great idea, brought to life through crowdfunding. Falling short on such an important day is something we take to heart and deeply regret.
We don’t take for granted the incredible community of over 1 million game owners who love and play Outsmarted. It’s a privilege, and we’re committed to making things right.
To that end, we’re prioritizing responding to the large number of requests for lost license keys and resolving issues that have prevented people from playing today and over the weekend.
Additionally, within the next 24-48 hours, we’ll be sharing a link here on Facebook where those affected can claim a voucher for complimentary question packs as our way of saying sorry. Please don’t email us directly about this—we’re working hard to make the process as smooth as possible for everyone affected.
Thank you for your patience, understanding, and for remaining part of this incredible community of people who share a love for this game. Wishing you all a joyful and peaceful holiday season!
Warm regards,
Nick Nice
At Outsmarted, we’ve poured our hearts into creating a game designed to bring people together. We’re not a nameless, faceless corporation; our company is built on a family-run ethos, founded by friends and family with a great idea, brought to life through crowdfunding. Falling short on such an important day is something we take to heart and deeply regret.
We don’t take for granted the incredible community of over 1 million game owners who love and play Outsmarted. It’s a privilege, and we’re committed to making things right.
To that end, we’re prioritizing responding to the large number of requests for lost license keys and resolving issues that have prevented people from playing today and over the weekend.
Additionally, within the next 24-48 hours, we’ll be sharing a link here on Facebook where those affected can claim a voucher for complimentary question packs as our way of saying sorry. Please don’t email us directly about this—we’re working hard to make the process as smooth as possible for everyone affected.
Thank you for your patience, understanding, and for remaining part of this incredible community of people who share a love for this game. Wishing you all a joyful and peaceful holiday season!
Warm regards,
Nick Nice